istanaimpian Platform Privacy Notice

This page describes what we collect when you use istanaimpian and how we keep that data protected. We take your privacy seriously and operate under clear, transparent principles about data handling, storage, and your rights as a user on our platform.

When you open an account on istanaimpian, create a deposit, log in from your phone, or place a market order, we collect information necessary to verify your identity, process your transaction, and comply with local financial regulations. We do not sell your data to third parties, and we do not use your personal information for marketing beyond your account on istanaimpian unless you explicitly consent.

Our services are available only where local law permits. If you have questions about how we handle your information, our support team can clarify any clause in this notice.

What We Collect on istanaimpian

We collect personal information in several categories. When you register, we ask for your full name, date of birth, email address, and phone number. We also collect your residential address and national identity number to comply with know-your-customer (KYC) requirements. This information is mandatory for account opening and withdrawal processing.

During deposit and withdrawal, we collect payment details—your bank account number, e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet), or card information. We do not store full card numbers; our payment processors handle that encryption. We also collect transaction history, including amounts, timestamps, and settlement status.

On your mobile device, we collect device identifiers, IP address, browser type, and operating system (Android or iOS). We use this data to detect fraud, prevent account takeover, and improve our mobile app experience. If you enable push notifications on istanaimpian, we store your notification preferences and device token.

How We Use Your Data

We use your personal information to verify your identity, process deposits and withdrawals, settle your market orders, and send you account statements. We also use it to detect suspicious activity—multiple login attempts, unusual withdrawal patterns, or transactions from unfamiliar locations. If we flag an account for review, we may ask you to re-verify your identity or confirm a withdrawal.

We analyze aggregated, anonymized data to understand how users interact with istanaimpian—which payment methods are most popular in Jakarta, Surabaya, or Bandung, or which game categories see the most activity during Idul Fitri or Liga 1 tournaments. This helps us improve our platform, but we never link this analysis back to you personally.

We also use your data to comply with anti-money-laundering (AML) regulations and to respond to legal requests from authorities. If a court or regulator asks us to disclose information about your account on istanaimpian, we will do so only if legally required.

Third-Party Processors

We work with payment processors, identity-verification vendors, and cloud-hosting providers. These third parties may see your name, address, and transaction data, but only to the extent necessary to provide their service. For example, our payment processor needs your bank details to execute a withdrawal, and our identity-verification vendor needs your national ID to confirm your age and residency.

Our servers may sit outside your jurisdiction. Data transfers to other countries are protected by standard contractual clauses or adequacy decisions. We do not transfer your data to countries without legal safeguards.

Your Rights

You have the right to access, correct, or delete your personal information. You can request a copy of all data we hold about you on istanaimpian by contacting our support team. You can also ask us to update incorrect information or delete your account entirely. Deletion may take up to 30 days, as we retain some data for regulatory compliance.

You have the right to object to certain uses of your data—for example, you can opt out of marketing emails or disable push notifications. You can also request that we limit how we use your information for analytics or fraud detection, though this may affect your account security on istanaimpian.

Cookies and Tracking

We use cookies to keep you logged in on istanaimpian and to remember your preferences. We also use analytics cookies to track page views and user behavior—this helps us understand which sections of our platform are most useful. You can disable cookies in your browser settings, but this may limit your ability to use istanaimpian on desktop.

On mobile, we do not rely on cookies; instead, we use session tokens stored securely on your device. If you clear your app cache, you will need to log in again.

Data Security and Retention

We encrypt your data in transit using TLS 1.2 or higher. Your password is hashed and salted; we never store it in plain text. We also encourage you to enable two-factor authentication on your istanaimpian account for additional security. If you forget your password, you can reset it via email verification.

We retain your personal information for as long as your account is active, plus seven years after closure for regulatory compliance. Transaction records are kept for at least five years. If you request deletion, we will remove your data from active systems within 30 days, though backup copies may persist for up to 90 days.

Contact istanaimpian

If you have questions about this privacy notice or how we handle your data on istanaimpian, you can contact our support team via email or through the help section in your account. We aim to respond to privacy inquiries within 14 days. If you believe we have mishandled your information, you also have the right to lodge a complaint with your local data-protection authority.

This privacy notice was last updated in 2024. We may update it from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on istanaimpian.